We deliver to the UK & EU.
Standard and Faster tracked deliveries are made by Hermes courier service. For guaranteed Next Day delivery, we use Royal Mail (order by midday). PLEASE NOTE we have temporarily suspended this option as the pandemic has meant it is not reliable.
Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. Orders placed before midday will be dispatched on the same day (Monday to Friday).
In the unlikely event of your product being out of stock, we will contact you and tell you when we expect to receive your product. We will be able to arrange any changes to your order if you feel it necessary.
Shipping and Handling Costs
Within the UK.
FREE FOR ORDERS OVER £50 (UK only, Standard delivery – 2 to 3 days).
For orders under £50 we charge £2.99 for Standard delivery (2 to 3 days) or £4.99 for Faster delivery (1 to 2 days).
If it’s really urgent, you can choose Next Day which guarantees next day delivery by 1pm, if ordered by midday Monday to Thursday – £11.00.
Within the EU.
Orders are sent by Royal Mail International Tracked & Signed (4 to 5 days) – £14. PLEASE NOTE We are unsure yet if these delivery aims are realistic post Brexit.
If for any reason you are not happy with your purchase, please return it within 28 days of receipt, to this address:
Swimming Without Stress
Any item returned must still be in its original packaging unless the product is faulty in some way.
If swimming goggles leak for you, it doesn’t mean they are faulty. You may need to get used to adjusting them properly or they may not be the right shape goggles for your face. No one pair of goggles is guaranteed not to leak for everyone. + See this article for advice on choosing goggles
We are unable to give refunds for goggles that have been worn in the water except in the rare circumstance that when we check and test them we find there to be a manufacturing fault.
Sale items may be exchanged but not refunded.
Please note that you will be responsible for the charges incurred in returning the product by post. For your peace of mind, we recommend that you keep a ‘Proof of Posting’ receipt. (Postage will be refunded for faulty items).